Welcome to Imperial Spark!
By shopping in our store, you agree to the following terms and conditions. These policies ensure a smooth and enjoyable shopping experience for all customers.
2. Product Availability & Pricing
- All products are subject to availability. We strive to keep our inventory updated, but some items may sell out quickly.
- Prices are listed in-store and may change without prior notice.
- We do not offer price adjustments on past purchases.
3. Returns & Exchanges
- We accept returns or exchanges within 14 days of purchase with the original receipt and packaging.
- Items must be unused, undamaged, and in their original condition.
- Non-returnable items: Clearance items, gift cards, and customized or engraved jewelry.
- Refunds will be issued to the original payment method. Cash payments will be refunded in-store.
4. Warranty & Defective Products
- Some products may include a manufacturer’s warranty. Please check the product details for specific warranty coverage.
- If you receive a defective or damaged product, notify us within 7 days of purchase for an exchange or store credit.
5. Payment Methods
- We accept cash, credit/debit cards, and digital payments (as accepted in-store).
- All payments must be completed at the time of purchase. We do not offer credit or installment plans.
6. In-Store Pickup & Holds
- We offer a 24-hour product hold upon request. If the item is not purchased within this period, it will be returned to stock.
- Orders for in-store pickup must be collected within 3 days of notification.
7. Store Conduct
- We aim to provide a pleasant shopping environment. Any disruptive behavior, damage to store property, or theft will be reported and handled accordingly.
8. Privacy & Customer Information
- We respect your privacy. Any personal information collected (such as for loyalty programs or promotions) will not be shared or sold to third parties.
9. Promotions & Discounts
- Promotional offers, sales, and discounts are subject to availability and may have specific terms.
- Discounts cannot be combined unless explicitly stated.
10. Liability & Disclaimers
- Imperial Spark is not responsible for loss, damage, or injury caused by improper use of jewelry beyond its intended purpose.
- Customers are responsible for following care instructions provided for gemstone and precious metal jewelry.
11. Amendments to Terms & Conditions
- Imperial Spark reserves the right to modify these terms at any time. Updates will be communicated in-store or on official materials.
Company Details
Company Name: Northstar Line Limited
Registration Number: 77790460
Address: FLAT B01, 2/F, KIN TAK FUNG IND BUILDING, 174 WAI YIP STREET, KWUN TONG HONG KONG