1. Introduction
At Starlit Stones, we value customer satisfaction and strive to offer a hassle-free return and exchange process. This policy outlines the conditions under which returns and exchanges are accepted in our physical store.
2. Return & Exchange Eligibility
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Returns and exchanges are accepted within 14 days of purchase with the original receipt and packaging.
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Items must be unused, undamaged, and in their original condition.
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We reserve the right to inspect returned items before approving a refund or exchange.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
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Clearance or final sale items
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Gift cards
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Customized or engraved jewelry
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Items damaged due to improper use or care
4. Refunds
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Refunds will be issued to the original payment method.
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Cash payments will be refunded in-store.
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Processing time for refunds may vary depending on the payment provider.
5. Exchanges
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Exchanges are subject to item availability.
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If the desired item is not available, store credit may be issued.
6. Defective or Damaged Items
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If you receive a defective or damaged item, please notify us within 7 days of purchase.
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We may require photos or an in-store inspection before approving an exchange or store credit.
7. Return Process
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Bring the item, receipt, and original packaging to our store.
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Our staff will inspect the item and process the return, exchange, or store credit accordingly.
8. Amendments to Return Policy
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Starlit Stones reserves the right to modify this policy at any time. Changes will be communicated in-store or on official materials.
9. Contact Information
For return inquiries or assistance, please visit our store or contact us at:
Company Name: Northstar Line Limited
Registration Number: 77790460
Address: FLAT B01, 2/F, KIN TAK FUNG IND BUILDING, 174 WAI YIP STREET, KWUN TONG HONG KONG