1. Introduction
At Imperial Spark, we strive to provide a smooth and reliable delivery service for our customers. This policy outlines our delivery options, timelines, and related terms for in-store purchases requiring delivery.
2. Delivery Options & Timeframes
- Standard Delivery: Orders are processed and delivered within 3-7 business days from the date of purchase.
- Express Delivery: Available upon request for an additional fee, with delivery within 1-3 business days.
- Same-Day Delivery: Offered for select locations and subject to item availability. Orders must be placed before 12 PM to qualify.
3. Delivery Fees
- Delivery charges vary based on location, order size, and delivery option selected.
- Free delivery may be available for purchases over a specified amount, as advertised in-store.
4. Delivery Process
- Once your order is processed, our team will notify you of the expected delivery date.
- Deliveries will be made to the address provided at the time of purchase. Customers must ensure accurate details to avoid delays.
- A signature may be required upon delivery to confirm receipt.
5. Delivery Restrictions
- We currently deliver within designated service areas. Please check with our store team to confirm availability for your location.
- Some remote locations may require extended delivery times or additional charges.
6. Failed Delivery Attempts
- If no one is available at the delivery address, our team will attempt to redeliver once.
- If a second delivery attempt fails, customers must pick up their order from the store or arrange a new delivery at an additional cost.
7. Damaged or Missing Items
- If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery for resolution.
- We may require photos of the damaged item(s) for verification before processing a replacement or store credit.
8. Amendments to Delivery Policy
- Imperial Spark reserves the right to modify delivery terms at any time. Updates will be communicated in-store or on official materials.
9. Contact Information
For delivery inquiries or assistance, please visit our store or contact us